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Echonlabs is hiring a
Trainee Support Manager - [ Hybrid ]
Colombo,Sri LankaReady to dive into the world of software support management?
Join our forward-thinking team as a Trainee Support Manager and start your journey in the tech industry. This hybrid role offers a unique opportunity to gain hands-on experience in managing support operations while working closely with seasoned professionals.
What You'll Be Doing:
- Support Operations: Assist in overseeing the daily operations of our software support team, ensuring smooth and efficient service delivery.
- Technical Assistance: Provide timely technical support to clients, resolving issues and enhancing customer satisfaction.
- Bug Troubleshooting: Collaborate with development teams to identify, troubleshoot, and resolve software bugs.
- Data-Driven Insights: Monitor support tickets and analyze metrics to identify trends and implement improvements.
- Training Development: Create and deliver training materials to empower the support team.
- Documentation: Contribute to the development and refinement of support procedures and documentation.
What We're Looking For:
- A Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic knowledge of software development and technical support processes.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and familiarity with support ticketing systems.
- A keen desire to learn and grow in a fast-paced, tech-driven environment.
Why Join Us?
Embark on a career path that offers growth, learning, and the chance to make a real impact in the tech industry. If you're passionate about technology and eager to develop your skills in support management, apply now and take the first step toward an exciting future!
Salary and compensation
No salary information available
Benefits
- No politics at work 🚫
How to Apply
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